info@dextersurf.com.au

Fanatic - North - ION

Return Conditions

Incorrect Size Returns

If the wetsuit is the incorrect size, DexterSurf will gladly offer the following options:

Exchange – if an alternate size is in stock, then the unused product can be returned at your cost and the replacement item will be posted to you at our cost. Please email prior to returning your item. Valid for 7 business days from date of purchase.

Refund – if you prefer a refund, then the unused product can be returned at your cost. Your purchase price will be gladly refunded less $10 to cover the original postage cost. Please email prior to returning your item. Valid for 7 business days from date of purchase.

 

Change of Mind Returns

If you change your mind within 7 business days from the purchase date, then the unused product can be returned at your cost. The product must be unused and returned in the exact condition as delivered. Your purchase price will be gladly refunded less $10 to cover the original postage cost. Please email prior to returning your item.

 

Guarantee & Warranty Returns

Please refer to the Warranty page for specific terms & conditions. The process for guarantee or warranty returns is as follows:

1. Email info@dextersurf.com.au with details of the reason for the guarantee/warranty return and include the order name and order number.

2. DexterSurf will reply with the address for the guarantee/warranty claim.

3. Pack item and post to the address provided. For security and peace of mind, we recommend insured registered post with Australia Post. DexterSurf takes no responsibility for lost returns. DexterSurf will gladly reimburse postage costs up to a total of $10.

4. DexterSurf will return the repaired/replacement product in a reasonable time.